We are operating and shipping orders, however, we do need to work carefully with limited staff for the health and safety of our employees so please expect extra time for order processing and customer service support. Please expect up to two weeks before shipment notification for most orders. Larger truck shipments may take a bit longer. Calls may not be answered in many cases since call volumes are very high. You will likely get a quicker response by using our contact form. We appreciate your patience and cooperation.
We have sold out of many items due to this unfortunate pandemic situation. We are updating the individual product pages with our best known information of new stock. Please check there before contacting us and know that we won’t have any different information. We will be getting more stock of benches, machines, attachments, etc at various time frames as noted on each page. We are not able to be more specific on restock dates since there are many variables out of our control. Quick-Lock Dumbbell products will have less availability due to the extremely high demand and our limited production capacity through the summer. Click on the Dumbbell Category button to see the note on the latest information on QLDB’s or click here.
We are not taking pre-orders during this time. It is obvious we won’t have enough stock on many popular items and although we have increased production it will take more time to catch up with customer demands. The best way to find out about new stock coming in will be to check the site periodically during the time frames listed on the items you want.
Package deals are still possible but only for in stock items and ordered all at once. We can’t offer and retroactive or future package discounts since most of our package discounts are based on the lower shipping costs when shipped all at once.
During this challenging time we will not be as responsive as we would normally and phone calls will probably not be answered or returned promptly. Please email us if you have questions and we will answer as soon as we can. Please understand we are doing our very best to try and catch up and make more gear available. We thank you for your business and support and also for your patience and understanding. Be safe out there!