TERMS & CONDITIONS

IRONMASTER GUARANTEE

Your satisfaction is our most important asset. 30% of our sales come from referrals from satisfied customers. Try our equipment in your home for up to 30 days and if you are not satisfied after trying the equipment, we will give you a full refund including all shipping charges. (out of country purchases and factory blemished clearance items excepted) If you decide to return your equipment, contact Ironmaster to ask for a return authorization. Items may not be returned after 30 days from receipt. Products must be returned in original condition and packaging (including all internal protective materials). Use care when repacking for shipment to prevent scratching and possible damage. If you are not sure how to prepare the packages, please contact us for assistance. Refurbishing or replacement charges may apply depending on the condition of the goods during inspection and will be deducted from the refund. ***Note: Orders cancelled after shipping has taken place or refused upon delivery and/or returned within 30 days, but not for legitimate product satisfaction reasons will be allowed, but will only be refunded less all shipping costs even if free shipping was used, in which case actual shipping costs will be provided.***

30 day trial period applies after receipt of goods. If you notice any issues with your order shipment, please contact us and we will replace any defective or missing part needed. It is our option to replace or repair any defective part. Customer pays freight on warranty work and parts that has past the 30 day trial period.

Click here for more information about our Return Policy.

WARRANTY

Ironmaster warrants to the original purchaser that our Home Fitness Products will be free from defects in workmanship and materials for a specific period from date of purchase based on the part type listed below. During the warranty period, Ironmaster will either repair or replace, at its option, defective part(s) at no charge. Warranty covers personal in home use only. Warranties apply to original purchaser only with proof of purchase and are not transferrable.

Benches, machines and attachments: 10 years for frame and structural, functional components. 1 year for normal wear items such as rubber, upholstered parts and surface finishes. 2 years for cables. Dumbbells and Kettlebells: lifetime for structural and functional components. 

Shipping costs are not included in the warranty and some items may need to be sent to Ironmaster for repair or replacement. Installation of any parts and labor involved is not included. The warranties described above shall be the sole and exclusive remedy available to the purchaser. Correction of defects, in the manner and for the period of time described above, shall constitute complete fulfillment of all liabilities and responsibilities of Ironmaster to the purchaser with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strict liability or otherwise. In no event shall Ironmaster be liable or in any other way responsible for damages or defects in the product which were caused by repairs or attempted repairs performed by anyone other than Ironmaster or Authorized service Contractor. This warranty shall not apply if the defect was caused by misuse, neglect or normal wear and tear of the product purchased. Nor shall Ironmaster be liable or in any way responsible for any incidental or consequential economic or property damage. Some states do not allow the exclusion of incidental or consequential damage, so the above exclusion may not apply to you. 

Contact Ironmaster for warranty details on commercial or institutional applications.

SECURITY OF ONLINE SHOPPING

Ironmaster has a 100% secure shopping cart and merchant payment system. Credit card orders are processed though a secure server site managed by Authorize.net using the best SSL technology. No credit card information is processed or saved directly on our web site and your account information is safe with us. Your total security is our goal.

SHIPPING

Shipping prices are valid for US orders only in the lower 48 states. To get a rate for Alaska, Hawaii or International please call for a shipping rate or check the web site shopping cart system. Most orders are shipped by UPS or Fed Ex Ground. Please note that many orders are shipped in multiple boxes and they may not all arrive on the same day. It may take a few attempts to deliver all boxes. Most orders will arrive within 10 days. Large orders are are typically shipped by truck with curbside service and liftgate, which means the pallet will not be brought inside but dropped at a driveway or entrance. Any requests for special handling or additional delivery services to the trucking company or driver may incur additional charges and will not be covered by Ironmaster. You must sign for the appropriate number of boxes as noted when receiving your order and note if there are any signs of damage so we can open a claim if necessary. Please call Ironmaster if there is any doubt.

 

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