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Terms of Service Policy


Untitled Document IRONMASTER GUARANTEE

Your satisfaction is our most important asset. 30% of our sales come from referrals from satisfied customers. Try our equipment in your home for up to 30 days and if you are not satisfied after trying the equipment, we will give you a full refund including all shipping charges. (out of country purchases and factory blemished clearance items excepted) If you decide to return your equipment, contact Ironmaster to ask for a return authorization. Items may not be returned after 30 days from receipt. Products must be returned in original condition and packaging (including all internal protective materials). Use care when repacking for shipment to prevent scratching and possible damage. If you are not sure how to prepare the packages, please contact us for assistance. Refurbishing or replacement charges may apply depending on the condition of the goods during inspection and will be deducted from the refund. ***Note: Orders cancelled after shipping has taken place or refused upon delivery and/or returned within 30 days, but not for legitimate product satisfaction reasons will be allowed, but will only be refunded less all shipping costs even if free shipping was used, in which case actual shipping costs will be provided.***

30 day trial period applies after receipt of goods. If you notice any issues with your order shipment, please contact us and we will replace any defective or missing part needed. It is our option to replace or repair any defective part. Customer pays freight on warranty work and parts that has past the 30 day trial period.

Gift card purchases : Ironmaster Gift Cards are not returnable and can’t be exchanged for cash. However, if you return merchandise purchased with an Ironmaster Gift Card, the refunded amount will be credited directly back to your Ironmaster Gift Card or new Gift Card will be issued. Click here for more information about our Return Policy.