Before you contact us, here are some updates that might answer your questions:

If you recently placed an order, please keep in mind this is the busiest time in our history and order fulfillment will take up to two weeks in many cases. Please give us time to focus our attention on this process before asking about order status.

We are not taking pre-orders during this time. It is obvious we won’t have enough stock on many popular items and although we have increased production it will take more time to catch up with customer demands. Our last stock release and notification system did not go as planned and there was a lot of negative feedback. After much deliberation we have determined there is no fair or safe way to manage this and there will be no wait list or notifications. The best way will be to check the site periodically during the time frames listed on the items you want.

Each product page shows our latest known information on when we expect new stock. We only list a general time frame since there are many variables and it not possible to be more specific. Keep checking back on our site for updates.

Before you contact us please consider doing so only for urgent matters so that our team can stay focused on processing orders, making updates and working on new production.

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