General Shipping Information
Most orders ship via FedEx Ground, Mon-Fri within 1-2 business days after the order is received and will arrive in 5-7 business days. Larger orders that require truck shipping may take additional time to arrange and transport.
Signing up for FedEx Delivery Manager is the most effective way to customize your deliveries not only from Ironmaster, but from any company that utilizes FedEx as their carrier. Click the banner below for more details:
Shipping Q &A
Q: I placed an order. When will I receive tracking information?
A: Once your order ships (1-2 business days for most orders) you will receive an email with tracking information from ironmaster.com that evening.
Q: How long does it take to receive my order once shipped?
A: You can track your shipment at FedEx.com. Normal delivery days for residential addresses are Tuesday-Saturday. No deliveries on Sunday or Monday. This shipping map shows the approximate transit times in the U.S. Click on it to expand.
Q: Does Ironmaster ship orders with a signature required?
A: We only send orders requiring a signature if the shipment is going to an apartment or of the customer requests we do so.
Q: I need special delivery instructions. Can I customize my delivery?
A: Yes! See the FedEx Delivery Manager info at the top of this page. Note: Some features of FedEx Delivery Manager may require a small fee.
Q: After my order ships, can I change my delivery address?
A: You can only re-route a shipment to a FedEx office location to pick up unless you are signed up for Delivery Manager and have configured your account on the FedEx website.
Q: FedEx tracking shows multiple boxes were shipped. Will I receive all of the boxes at once?
A: In most cases you will not receive all the boxes in one delivery attempt. FedEx usually completes the delivery within two business days from the first attempt. If after two days you still have not received all of your boxes, contact Ironmaster Customer Service for support. Please allow for some extra time for any missing boxes to arrive before contacting Ironmaster since some boxes may actually arrive earlier than normal.
Note: On the FedEx tracking page, if there is more than one package in the shipment you can click on “Show” to see the status of all the other packages. This may or may not work on a mobile device browser so best to check on a computer.