All returns must be authorized by Ironmaster. Equipment returned within 30 of days receipt
but not for satisfaction reasons will be accepted but the shipping charges will not be refunded
and the return shipping costs will be deducted if prepaid return labels are sent or the delivery is refused.
All items must be packed up in the original boxes and ALL the internal plastic and separators
must be used to help prevent shipping damage on the return transit. Hardware should be
taped together and/or put into a plastic bag as well as located to prevent scratching of painted
parts. Even chrome plated parts should be packed with separators to prevent dents and dings
that can occur with this heavy gear. Be sure to use plenty of strong packaging tape, especially
on boxes of weight plates, to keep the boxes held together. Any loose parts should be secured
in place to prevent movement. Do not apply tape directly to the parts inside as this leaves
residue that will require excessive cleaning.
Important: Please include the original invoice or a note with your contact information so
we can look up your order file.
If you are missing any of the original packaging or are unsure how to re-pack, please contact
Ironmaster for additional instructions or details on using alternate materials.
Per our return policy, items received back without the original packaging or in poor condition
upon inspection caused by inadequate packaging or missing items may be assessed a
refurbishing or replacement fee which will be deducted from your refund. This will be a
minimum of 15%. Light signs of use are expected and will not be assessed fees. Ironmaster
will refund your payment method within 2-3 days receipt at our warehouse.
You can download/print detailed Return Instructions here.